Brighture IT and Salesforce accelerate enterprises in their journey to be a cloud-based customer centric organization. We deliver engaging customer experiences, drive smarter business decisions and co-create new business opportunities.
Brighture IT accelerates time to value from Salesforce for enterprises. We leverage the Design Thinking approach to spot the most compelling opportunities for them to improve and create completely new personalized customer experiences. With deep automation, guided by predictive insights, we help them build and drive the processes and campaigns they need to bring these experiences to life in quick, smart iterations. This allows even large organizations to build in the capabilities to rapidly innovate, create new engagement models and device more agile ways to put their customers at the center of everything they do.Design & Strategy
Design Thinking–led opportunity spotting and transformation blue printing, CRM roadmap charting, process framework building and global templates to build more relevant customer value chainsImplement and Integrate
Faster time to market through smart development platforms and rapid delivery frameworksTransform and Modernize
Automation, migration and integration of the CRM from any package (on premise / cloud) into Salesforce.com. Leverage out-of-the-box features, and ready process frameworks for quick wins. RoI analysis, end-to-end migration and framework to provide a robust value realization model for migration from legacy to the cloud environment.Managed Services
360-degree application support for managing incidents, capability and availability, along with services. Achieve scale and predictable TCO for the application support of the Salesforce ecosystem. Optimize support processes through Automation platforms.